Episode 4
PERFORMANCE IMPROVEMENT:
Forget “Excellence”!
“Excellence” continues to be used as a mantra for performance improvement. In this episode of REPSradio.com, Tim Autrey details why this is a BAD idea. “Excellence” cannot be clearly defined. It offers nothing tangible relative to desired changes in behavior. This causes confusion, generating direct resistance to the intended change.
An alternative to “excellence” is- “Next-Level”. Just as alluring and ‘sexy’, an organization’s “next-level” can be clearly defined, communicated, and observed. Team members then know specifically WHAT to do to achieve desired RESULTS, HOW to do it, and WHY it’s important.
In this episode, you will:
- Understand why promoting “excellence” within your organization or team is a very BAD idea
- Learn how “excellence” became such a popular management “tool”
- See how it causes confusion, generating direct resistance to desired changes in behaviors
- Be given a solid alternative that is just as alluring and ‘sexy’, yet offers the opportunity to provide solid, tangible, actionable insights to team members
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